Do builders receive special deals from Carrier or is it just the "Carrier way" to off-load marginal equipment? Here's my experience - you decide - here's my letter to Carrier:
Hello, in July of 2007 I moved into a brand new 2-story townhome. FYI, there are a total of 72 townhomes and 11 single family homes in my subdivision complex. Every owner is pretty much miserable when it comes to the lack of adequate cooling and heating. It is the talk of the neighborhood at our local park, which happens to be about 300’ from my front door.
From day #1 when I moved in, the unit has been inadequate when it comes to both heating and cooling my 2040 sq. ft. townhouse. This morning I talked with Terry, the Owner of Air-Rite Heating & Cooling in Naperville, IL, [630-264-1150] as his firm was hired by Red Seal Builders out of Northbrook, IL and they installed all the units as I know it. I’ve asked Terry to send me his calculation of the sq. ft. and how Air-Rite chose to install a 3-ton unit for my above ground 2040 sq. ft. [not including the basement sq. ft.].
As it turns out, the A-coil freezes up in the summer, as there is at least one leak [if not more] in the A-coil. A dye-strip was placed in the unit on Saturday, August 2, 2015 and 4# of refrigerant was added. Both receipts are attached.
Unfortunately, this is NOT going to be the last service call I need in order to fix this leaking problem. The HVAC person [Carrier certified] will need to come back for a 3rd house call to determine what & where it is leaking. There is now a future cost to this problem.
My question is, should the entire A-coil be replaced since it appears to be corroding from the inside out?
The rule of thumb is that it is 1 Ton per 600 sq. ft. which means I should have had a 3.5 Ton unit installed, if they make such a size.Carrier needs to accept additional responsibility for leaking and/or corroding A-coils. I cannot make one positive statement about this HVAC experience. An undersized unit coupled with a corroding/leaking A-coil is unacceptable. It has exceeded its useful life at 8 years, when in fact it should last for at least 18 years.
CARRIER'S ANSWER VIA EMAIL ON E-20-2015:
Thank you for your email to the Carrier Management Review Board. They have reviewed your file and asked that I respond. On behalf of Carrier, I am sorry to learn of the problems you have had with your equipment.
The warranty coverage you received from Carrier at the time you purchased your equipment was a limited warranty on parts only, from the date of installation. The coverage on the evaporator coil would have been for 5 years. The labor warranty coverage would have been provided by the installer for a period of time as determined by them. Typically, the installer will review with the homeowner, options to purchase extended warranty coverage for parts and/or labor.
We understand that the costs associated with the repair of your equipment is almost always unexpected. We sympathize with the stress and inconvenience that unexpected expenses can have on any family; however, we will not be able to provide compensation or a concession beyond the terms of the original manufacturer warranty coverage.
We appreciate your patience as we reviewed this matter, and we are sorry that we are unable to provide an answer more in your favor.
It's time for me to write to the CEO - this is like a Ponzi scheme!